The First Conversational Platform Purpose-Built for P&C Insurance
\ Watch Video](/content/why-hi-marley/#video-section-id/index.html)
100% Focused on Serving Insurance
We care about the insurance industry, its people and the problems they face. The team at Hi Marley has experienced it firsthand, spending our careers in the business. Without insurance, our lives would be very different and that’s why we’re focused on solving insurance problems first.
When you communicate better, the carriers, agents and policyholders win.
The Proof Is In Our Trusted Partnerships with 120+ Insurers
Previous
Next
Hi Marley is the purpose-built platform for the insurance industry to make it simple for your policyholders to reach out to their reps, cutting through communication inefficiencies.
Why is Hi Marley the Go-to Texting Solution for Insurance?
We were created with the shared purpose of helping policyholders and improving company profitability.
Built for Insurance Ecosystem
From day one, our platform was specifically designed to bring insurers and their ecosystem partners together.
Accelerate Innovation
Our entire team wakes up every morning with purpose and a laser focus to continually improve the insurance conversation.
One-of-a-Kind Insight
Our unique conversational data provides insurers with unmatched customer insights, benchmarks and competitive intelligence.
Previous
“We struggle when passing the claim off to the interpreter because we have no control over the level of service. With Hi Marley’s translation feature, our adjusters can now manage the conversations directly, ensuring consistent quality and care that is expected throughout the claim process.” Continue
Aaron KasdorfAssistant Vice President of ClaimsFarm Bureau Insurance of Tennessee Continue
"With Hi Marley, we may not work for the same company, but they are definitely my partners. Whenever I have a question or request, they go above and beyond – always exceeding my expectations." Continue
Amanda SillsSenior Customer Experience AdvisorAF Group Continue
“We knew we had policyholders who prefer texting over email or phone calls. With the Hi Marley Insurance Cloud, we’ve improved communication with those policyholders by offering a different way to interact with us.” Continue
Brett McGavockProperty Claims ManagerAFR Insurance Continue
“We saw parallel at Hi Marley with your focus and knowledge on the customers’ needs, specifically with texting…we also recognized that Hi Marley’s approach was to focus on supporting us as a customer. And I think it was really key to align to our business objectives and collaborate on how we can deliver those together.” Continue
Gwen OlsenEnterprise Claims Strategy Assistant Vice PresidentAmerican Family Insurance Continue
“Our insureds place their trust in us to respond in a timely manner if they experience loss or damage to their homes. Writing in states that are extremely vulnerable to hurricane activity, Hi Marley provides us with an important tool to fulfill that promise to our customers, even during catastrophic natural disasters that impact thousands of customers simultaneously.” Continue
Jon RitchiePresidentAmerican Integrity Insurance Company Continue
"Hi Marley is built for insurance and helps us provide a higher level of service beyond what's expected as the standard. The platform offers new capabilities that we didn't have previously, such as using artificial intelligence to identify conversations that need immediate attention and address those conversations faster." Continue
Laurie PiermanVice President of Claim OperationsAmerisure Insurance Continue
“Hi Marley has a deep understanding of the insurance industry and is a true partner in developing processes to enhance communication with our customers when they need us most.” Continue
Jeffrey GagnonDepartment Vice President of Service Center OperationsAmica Insurance Continue
"When deciding who to use as a vendor, Hi Marley's focus on insurance was a key component for us. We could have bought a texting tool anywhere, but the fact that Hi Marley understands what we're doing makes a huge difference." Continue
Patty BullisAVP of ClaimsThe Auto Club Group Continue
“The tool is simple and the setup was smooth. Sometimes technology implementation can be clunky, but we did not encounter that with Hi Marley – it’s a tool our claim associates like using.” Continue
Jay LanninSenior Vice President, Property Claims and Field Operations & Real Estate and Operational ServicesAuto-Owners Continue
"We’ve already experienced the benefits of text messaging; we ultimately selected Hi Marley because it’s built for insurance, and we knew it would improve the claims experience for both our adjusters and policyholders. The transition to Hi Marley was seamless and allowed us to continue to offer our customers communication options and elevated customer service.” Continue
Bill FolmarSenior Vice President of ClaimsDonegal Insurance Group Continue
“Hi Marley is solely focused on the insurance industry. That’s important. They are knowledgeable of the problems unique to insurance and are dedicate to solving them.” Continue
Rocco NegliaVice President, Claims and Loss PreventionHeartland Farm Mutual Continue
"Hi Marley allows us to offer our customers a texting option; something they’ve requested for a long time. And our claim examiners quickly saw the benefits of texting with policyholders. Once the customer submits FNOL, adjusters can jump right into an existing conversation and schedule time for first contact, saving significant time. They also love that they now have the option to use text to send a quick message, answer questions, confirm information and follow up faster and easier than before." Continue
Melissa dos SantosDirector, Claims Heritage Insurance Company Continue
“With most people dealing with an accident on the job, it’s their first experience and they are scared, anxious and vulnerable. From the first point of contact through the entire claims process, we aim to ease that burden and instill confidence and trust; Hi Marley is helping us do that.” Continue
Paul BuffoneSenior Vice President and Chief Claims OfficerLWCC Continue
“We knew texting is just the way the world wants to communicate and had to find the right way to facilitate that for our policyholders and adjusters. After our first meeting with Hi Marley, we knew the tool would meet our needs. With its ease of use and communication, Hi Marley offers great benefits for adjusters and operations.” Continue
Michael ReilleyVice President of the Claims DivisionMPIUA Continue
"We chose to partner with Hi Marley primarily because the team understood insurance. The competitors we met with came from banking and other non-insurance backgrounds. Understanding the insurance industry is very important to us, so Hi Marley’s deep industry knowledge and experience gave them a huge advantage. We knew we could trust them as our technology partner.” Continue
Jon PerkinsClaims ManagerMerchants Insurance Group Continue
“Hi Marley's customer service is impressive. Working with Hi Marley has been a pleasure. We have monthly check-ins, and our Hi Marley team is great at following up, ensuring our needs are being met, keeping us in the loop on the latest releases, and just overall making sure we're getting the most out of the platform. I can't say enough about the support we've been given." Continue
Derek PriorClaims Shared Services ManagerMutual of Enumclaw Continue
"Technology like Hi Marley is putting us in line with the biggest companies out there. Our customers may choose us because we’re local, but with tools like Hi Marley, they stay with us because we offer the same high-quality experience as any of the big players. We’re just getting started, and I’m excited to see how our tools can help us deliver exceptional customer service, not just now, but as we continue to scale. With our partnerships with Hi Marley and Guidewire, we can easily build for what the future looks like.” Continue
Kent PetersonAssistant Vice President of ClaimsInnovated Holdings, Inc. Continue
"Everyone I’ve worked with at Hi Marley knows how to talk about insurance. Since we're all speaking the same language, it has made getting things up and running so much easier. Hi Marley knows insurance, which ensured we had a smooth implementation and are getting the most out of the platform." Continue
Abel RussellClaims DirectorMMG Insurance Continue
“Texting creates an easy, accessible way for injured workers to communicate with us if they have a question or concern. With more frequent communication, we can establish a better rapport and help them through their recovery process; it’s really rewarding.” Continue
Cassidy HorneClaims ExaminerMontana State Fund Continue
"The pilot was super collaborative. Having the opportunity to identify a need and the capacity to work together to find a solution shows that Hi Marley is a great partner and cares about our success. Our team was delighted with the experience; we voted unanimously to continue with Hi Marley after the pilot." Continue
Michelle SkinnerBusiness Intelligence Analyst IINew Mexico Mutual Continue
“When I started using Hi Marley, I was astonished at how quickly making it our centralized method of communication relieved stress for our adjusters and sped up the claims process for the insured. With Hi Marley, adjusters can be responsive to several customers at once, which is valuable with their busy workload. It helps us stay organized and multitask, which is crucial for working in the claims industry.” Continue
Stacy Varitimos Jr.Supervisor, Physical DamageThe Norfolk & Dedham Group Continue
“Hi Marley promised an easy deployment of their intuitive system with fast results, and they delivered.” Continue
John DeLuciaVice President of ClaimsOhio Mutual Insurance Group Continue
"Hi Marley improved our cycle time. With the ease of use and features like translation, we’ve sped up the claim process and can respond to policyholders in the timeframes they expect." Continue
Donald HughesDirector of ClaimsPekin Insurance Continue
“We’re always looking for the trifecta of a project opportunity: great customer experience, improved employee experience and low cost. If we can find tools that give us those three results, that’s gold. Hi Marley certainly gave us all three results.” Continue
Howard GoldbergVice President Customer SolutionsPlymouth Rock Assurance Corporation Continue
The fact that we could implement the Hi Marley Insurance Cloud as an out-of-the-box solution was a big draw. We could start using it on a web browser without integrations or changing our client system or any other system to make it work. Continue
Daniel ThallProperty Operations ManagerPreferred Mutual Insurance Company Continue
“Hi Marley helps us continue to enhance what we do and ensure that we are staying with where the market is going with regards to customer experience. And there’s an absolute financial benefit to partnering with Hi Marley.” Continue
Franco DiDucaVice President, ClaimsProvidence Mutual Continue
"As a small to mid-sized company, our competitive advantage is ease of doing business and care for the policyholder. Part of that is communicating with our customers in the channel they prefer, and that's where Hi Marley comes in." Continue
Scott JodoinClaims ManagerRed River Mutual Continue
“Hi Marley staff worked very closely with our adjusters and IT staff to be sure that all of our training and analytics needs were met. We are not often presented with a software solution created by insurance professionals for insurance professionals. This tool fills a gap within our industry, and we are excited to bring this needed service to our insureds.” Continue
Jeffrey PryceAssistant Vice President, ClaimsUnion Mutual Continue
“This is built for insurance, which makes it easy to deploy – and honestly our people love it. The team behind Hi Marley have proven themselves repeatedly in the industry. This wasn’t a hard decision.” Continue
David ErtmerVice President of ClaimsWest Bend Mutual Insurance Company Continue
“The pilot participants loved it. They immediately found the advantages of faster communication and some of the really great features in Hi Marley that just make their life easier. Also, a great customer service benefit, so being able to communicate quickly and not having delays in information transferring back and forth. Super easy to use the platform – very user-friendly, intuitive. We've had great response time to text being sent.” Continue
Suzanne McAuliffeVP of ClaimsKey Risk Management Services (a W. R. Berkley Company) Continue
Amanda SillsSenior Customer Experience AdvisorAF Group Continue
Brett McGavockProperty Claims ManagerAFR Insurance Continue
Gwen OlsenEnterprise Claims Strategy Assistant Vice PresidentAmerican Family Insurance Continue
Patty BullisAVP of ClaimsThe Auto Club Group Continue
Jon PerkinsClaims ManagerMerchants Insurance Group Continue
Donald HughesDirector of ClaimsPekin Insurance Continue
Suzanne McAuliffeVP of ClaimsKey Risk Management Services (a W. R. Berkley Company) Continue
Next
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
- 21
- 22
- 23
- 24
- 25
- 26
- 27
- 28
- 29
- 30
Uniquely Positioned to Help You
When you choose Hi Marley, you choose a team of insurance professionals that understand your problem. Unlike a broad SMS solution for any industry, Hi Marley understands your requirements. That’s why we built Hi Marley to include features insurance carriers need like built-in translation to save you money and the ability to export transcripts for compliance. Hi Marley is an API-driven platform that easily integrates with your core claims administration systems.
We’re proud to be recognized for our innovative approach to transforming the insurance experience for our carriers and their customers.
Accelerate Profitable Growth by Delighting Customers and Improving Productivity
Improve Claim Quality
Quality helps improve the bottom line. Hi Marley fosters a culture of excellence in claims service.
Improve Claim Efficiency
By streamlining communication with Hi Marley, you get resolutions faster.
Improve Customer Service
Realize five-star ratings faster using the platform to communicate with your customers.
Request a Demo
Quality, efficiency and customer service has historically competed against each other. Hi Marley solves this by helping insurance carriers save money and grow profitable by providing a streamlined policyholder experience.
Featured Resources
Data Sheet
Data Sheet
Press Release